Having a pet insurance policy is a great way to ensure your furry friend gets the care they need when they're sick or injured. It's important that you know how to cancel coverage if you choose to.
Cancel your coverage
Visit the website of the company and fill out a cancellation form. Include a brief explanation as to why you want to cancel your policy. The company will promptly cancel your policy once you have submitted this information.
Cancel your coverage before waiting period ends
Most pet insurance policies have waiting periods which begin immediately after the effective date. These periods were created to discourage owners from filing claims before their pets are diagnosed with a medical condition that would be covered by a policy.
The shortest waiting periods are two or three days for accident and illness coverage (available from insurers such as Embrace, Figo, Lemonade, Toto and Pets Best), while cruciate ligament issues have a six-month waiting period in most states.
In some cases, insurance providers also have waiting times for certain ailments. These include hereditary and congenital conditions. If you take your pet to a veterinarian and they determine that there is no risk for pre-existing conditions, then these waiting periods can be waived.
There are no age restrictions
Pets Best does not have an age limit on their policies. You can insure your cat or dog as early as 7 weeks of age. You can also test the policy for 30 free days to make sure it's right for you.
Customer Service
One of the biggest complaints we see with a lot of pet insurance companies is that they lack customer service. Pets Best has a live chat service that allows the company to respond to customer concerns on a more personal level. This is an excellent move as it can reduce the number and severity of complaints from customers about their site abandonment, while increasing online sales.
The company also has a number of features that make it easier for pet owners to use their insurance. Among these are veterinary direct pay and a member center portal that makes it easy to track claims, deductibles and reimbursements.
Vet Direct Pay
Pets Best, unlike many other pet insurers, offers a veterinary-direct pay program. This allows you to reimburse your veterinarian directly for the services rendered to your pet. Using this feature can help you save money by removing the need to pay the bill yourself and wait for reimbursement.
Your Reimbursement Quantity
Each time you submit a claim, you can select a benefit limit for the year, a deductible amount and a percentage that will be reimbursed. The member center portal allows you to track the status of your claim and receive a check, or direct deposit within two days.